Refund policy
Return & Refund Policy
Right of withdrawal (EU customers)
Under EU law, you have the right to cancel your purchase within 14 days from the day after you receive the product. At Sirela, we want you to feel completely confident in your purchase, so we extend this period to a generous 30 days.
To exercise this right, please email a clear statement to hello@sirela.se including your full name and order number. You do not need to provide a reason. We will confirm your withdrawal by email.
Return conditions
We want you to be completely satisfied with your purchase, which is why we offer a flexible 30-day return policy that includes products that have been opened or used.
Our Return Policy
Used Products: We accept returns within 30 days, even if the hygiene seal has been broken or the product has already been used.
Packaging: Please return the item in its original packaging whenever possible.
Shipping Costs: Return shipping is paid by the customer. However, if the item is damaged, faulty, or incorrect, we will cover the shipping costs.
How to start a return
Email hello@sirela.se with: full name, order number, and reason (optional). We’ll reply with return instructions and the return address:
Sirela Skincare
Hyllie Vattenparksgatan 27A, 215 34 Malmö, Sweden
Do not return an item before confirmation from us first or the refund will be declined.
Refunds
Once we receive and inspect the item (or you provide proof of return shipment), we’ll process your refund to the original payment method within 5–7 business days and no later than 14 days. Shipping fees are non-refundable unless the product is faulty.
Damaged or incorrect items
If your product arrives damaged or you received the wrong item, email hello@sirela.se within 48 hours of delivery with your order number, a short description and photos. We’ll send a replacement or issue a full refund at no cost to you.
Non-returnable items
- Gift cards
- Sale items unless faulty